Returns
WHAT IS THE VITELIUSS RETURN POLICY?
We sell our products to help you save more and earn more, so if they don't work exactly for you, we have it covered. If you buy from our online store, we provide a 30-day warranty, knowing with confidence that you can return any item (some exceptions apply) for any reason within 30 days.
That even includes all the products in our collections. No questions are asked and there are no shipping costs for guests and members.
So go ahead, buy with confidence and enjoy your 30-day trial without risks.
Returns only apply within the United States, for international countries returns are not accepted.
FAQs
How do I return an Viteliuss order?
Follow our easy instructions to return an order from Viteliuss.com. And remember, we always cover return shipping for Viteliuss guests and members in the United States.
Instructions
• Email our team at info@viteliuss.com requesting the return of your package.
• Pack the items you are going to return.
• Print your return label that will be sent to your email and attach it to the package.
• Deliver the package to the carrier identified on the label.
• The return shipping will have no cost.
• Once we have the package it will be checked, if everything is correct we will make the return immediately.
Important: Returns for a wrong size or the product is not as described, you must provide detailed photos of the product before sending it to our warehouse
ADDITIONAL INFORMATION
Refunds (if applicable)
DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a credit will be processed for the total invoice.
Late or missing refunds (if applicable)
If you have not yet received a refund, first verify your bank account again. Then, contact your credit card company, it may take a while until your refund is officially published. Then contact your bank. There is often a processing time before a refund is issued.
If you have done all this and have not yet received your refund, contact us at info@viteliuss.com.
Sale items (if applicable)
Only regular-priced items can be exchanged and refunded. Unfortunately, discounted items or special promotions cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace products with factory defects. If you need to exchange it for the same item, email us at info@viteliuss.com and wait for you to be notified that your change has been approved to send your item to: 1201 Muzano St. Kissimmee Florida US 34741
Gifts
If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send you a refund, and you will be informed of its return.
Shipping
To return your product, you must mail it to 1201 Muzano St. Kissimmee Florida US 34741
You are not responsible for paying your own shipping costs to return your item. Shipping costs are free for the United States only.
If you send an item over $75, you should consider using a shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.