FAQ'S

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

After your payment is verified, the process and the delivery of your order take between 24 and 48 hours. This does not include weekends or holidays. Purchases made after 5 p.m. EST are processed the next day or in two business days. If you place an order after 5 p.m. EST on Friday, your order is likely to be shipped the next Monday.

WHEN MY ORDER ARRIVED?

Please allow 10 to 15 business days for shipment in the United States, up to 15 to 20 business days for shipment to Canada. Worldwide shipping is approximately 30 to 40 days for your order to arrive, as we are a on-demand company and it takes time for us to manufacture incredible products customized for you! If you have any questions or concerns, please contact us directly at info@viteliuss.com.com.

WHAT IS YOUR RETURN POLICY?

If you need to cancel or modify your order, contact us immediately within 24 hours of purchase (info@viteliuss.com). We are committed to our customers and we want them to be happy.
We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Once our warehouse has processed your order, we will not be able to make any changes.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Viteliuss™ cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

HOW ARE TAXES AND DUTIES CALCULATED?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

WHY WAS MY ORDER CANCELED?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

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