Shipping and Delivery

WHAT ARE VITELIUSS SHIPPING OPTIONS?

What are you doing to keep my package safe?

Here are a few things we’re doing to take care of our team in the distribution center and your order: We have frequent deep cleaning and sanitation of work stations before and after shifts. We’re regularly disinfecting common areas. We’re constantly monitoring and adhering to protocols recommended by the WHO and the CDC.

Viteliuss Guests and Members automatically receive free standard shipping.

Both Viteliuss Members and guests also have the opportunity to select from additional shipping options during checkout—just click “Edit” in the shipping header to change the shipping selection.


ADDITIONAL INFORMATION

• When is the update of my tracking number available?

Tracking information will be available 1-3 business days when the package arrives at the unit and is out of delivery. We are experiencing temporary processing and shipping delays as we monitor and adapt to the COVID-19 situation. This scan may appear several times from the same facility and/or on different days as it is processed or in transit.

• Why in the tracking number information does it say that my package comes from China?

Viteliuss ships directly from the manufacturer in Putian-China if your order is not in any warehouse in the United States. If you ordered multiple items, keep in mind that they can arrive separately. Delivery time in the United States, Canada, and the United Kingdom can take between 8 business days (Please read the Important information about your shipment delays), and Latin American or very remote countries can take between 24 and 35 business days.


• Why doesn't my tracking number update?

If there is no available status or the information has not changed since the last time you saw it, check back periodically and the information will be updated during the next business days.

Also, the packages pass through the office and customs control of the United States, this can affect the delivery time and update of your package.

The volume of mail fluctuates daily, therefore, delivery times are not guaranteed. All deliveries must be made before 5:00 p.m. Local time, Monday through Friday (unless there are unusual circumstances such as traffic, staff fluctuations, severe weather, natural disasters, etc.).

• What does Origin Post is Preparing Shipment mean?

It means the original country postal service has accepted the packet and the information has been electronically sending to destination courier such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.

Rest assured that we are working to ship your package as soon as possible. If your item is delayed, we apologize for the inconvenience.

If you have questions about the status of your package, you can contact us.